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Samsung TV not connecting to Wi-Fi

Samsung TV not connecting to Wi-Fi issue may occur due to various reasons. Here we are going to discuss what Prevents Samsung Television from Connecting to the Wi-Fi and what are the fixes for this problem? Some of the common reasons for this issue are:

  • An Outdated Firmware: an outdated firmware of your television might not work properly and the television requires to be updated to the latest firmware. All the settings have to be configured properly depending on your region.
  • General bug: A general bug is there with the software of the Samsung Smart TVs. In this case, if the TV is turned off using the remote for more than 10 to 15 minutes. The network settings get corrupted and must be reset for the connection to work properly.
  • Mac Address Block: device that connect to the Wi-Fi router use a specific address to do so. That address can also be blocked from connecting to the Wi-Fi router. In this case, the TV will not connect to that Wi-Fi router once the ban is lifted by the ISP.
  • DNS Settings: Many times, there are improper DNS settings on the TV. This results in a conflict between the Router and the TV whenever you try to connect to the internet. You have to0 change the settings manually.

Methods to fix Samsung TV not connecting to Wi-Fi

There are several fixes for solve this issue. Some of them are discussed below:

Restart TV

Sometime a bug with the Samsung TVs corrupts the network settings. It happens if the TV is turned off using the remote. It stays off for longer than 15 minutes. To sort out this, restarting the TV in an unconventional method is required. Follow these steps:

  • First of all, turn on your TV in the usual way. Let it run for 5 minutes.
  • Now plug out the cable directly from the wall, instead of using the remote and turning it off.
  • Wait for at least 20 minute before restarting it.
  • Type the Wi-Fi password when prompted. Now check to see if the issue is solved or not.

Restart Internet

Another possibility is that the internet is facing certain issues. Many times, the Wi-Fi service is not functioning properly or the DNS settings on the router blocks the Television to access the internet. Read these steps to completely power-cycle the Internet Router:

  • Power off the Internet Router.
  • Wait for at least 10 minutes. Then turn the power back on.
  • Now wait for the Router to load the internet settings. Once the internet access is granted, connect the TV to the Wi-Fi and see if the issue is solved or not.

Change Internet Connection

If the Internet Router has blocked the Mac address of the Television, you will have problem in connecting to the Wi-Fi connection offered by the router. Follow these steps to check and see if that is the problem:

  • Turn on the TV and go to the Wi-Fi Settings.
  • Turn on the Hotspot using the mobile.
  • Once the name of the hotspot provided by the mobile appears in the available connections list, select it and check if the issue is solved or not.

Update Firmware

You should always update the Firmware of the device to the latest version based on your TV model and the region. Otherwise you will experience issues whenever you try to connect to the internet. But since you are not able to connect to the internet you will not be able to download the correct firmware of your device. Now you have to do it through a computer. Use the following steps for that:

  • Open https://www.samsung.com/us/support/downloads/. Select the correct model of the Samsung TV you are using
  • Click on download and wait till it completes.
  • Extract the downloaded files to a USB. That USB should not have any other data on it.
  • Don’t forget to remove any extra symbols or numbers that were added by your computer to the downloaded file.
  • Connect the USB to the TV. Click the “Menu” button on the remote.
  • Go to “Support” from the menu. Select the “Software Upgrade” option.
  • Select “By USB” from the methods of update list.
  • Click on “OK” if it is prompted that a new update will be installed. Now wait for the process to finish.

Try again to connect to the Wi-Fi and see if the issue is solved not.

Refresh DNS Settings

Sometimes the DNS settings on the television cause conflict with the internet router. As a result it prevents you from connecting to the internet. Follow these steps to solve this issue:

  • Select the “Menu” button on the remote.
  • Go to the “Settings” button.
  • Go to the “Network” followed by “Network Settings”.
  • Click on “Start” and choose “IP Settings“.
  • Go to “DNS mode.” Check that the green check is on the “Manual” mode.
  • Press “OK
  • Enter “8888” and click on “OK”

If the problem is with DNS settings, you will get internet access again now. Now click on the “Samsung Smart Hub” button. This will automatically update the television and reset old programs.

If you are3 still facing any issue, you can take the help of customer support. Their experts will guide you in some easy and simple steps to sort out the issue you are facing.

 

Post Author: Chanda

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